The South London Gallery accepts returns for exchange or refund within 30 days of payment for purchases made in-store, or 14 days for online purchases, with proof of purchase.
For online returns, the buyer is responsible for postage and packaging. Any exchange or refund request will depend on the item arriving in its original, saleable condition. If the item fails to meet these criteria, we will return it to the buyer via any requested means, and any postage charges are payable by the buyer.
Online purchases may be returned in-person if so desired.
If an exchange is requested, the buyer will be required to pay postage charges anew. An exchange may be requested in-store at no extra cost.
In the event of goods being received faulty, damaged or incorrectly supplied, please contact the South London Gallery Shop with details of the damaged or faulty goods. Please provide images where possible, particularly if you believe the goods were damaged in transit.
You may reach us by email on email@example.com. Alternatively, please telephone our front-of-house team on +44 (0)20 7703 6120.
Please note our opening hours:
Sat & Sun 10am-6pm
Our opening hours will change during the Christmas season. Please check the main SLG website for updates.
*On the last Friday of every month, the bookshop is open until 9pm.
We recommend the use of registered post or recorded delivery to return goods to us. The South London Gallery will refund the postage costs incurred when returning faulty, damaged or wrongly supplied goods. The South London Gallery shall use reasonable efforts to replace damaged or incorrectly supplied goods but where replacement is not possible, or if an order is cancelled for any other reason, we will only be obliged to refund the full amount paid by you. This does not affect your statutory rights.
REQUESTING A RETURN
To request a return please email firstname.lastname@example.org with the order number and reason for return.
Once a return request has been accepted, please post your parcel(s) to the following address:
South London Gallery
65–67 Peckham Road
London SE5 8UH