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Terms of service
The South London Gallery Shop is operated by SLG Trading Ltd.
SLG Trading Ltd
Company number 7120147
Registered office: 65-67 Peckham Road, London SE5 8UH.
VAT no. 997 3210 88
SLG Trading Ltd gifts it’s profits to the South London Gallery
Registered Charity Number: 312160
Registered as South London Fine Art Gallery & Library
All donations made via this website are handled by SLG Trading Ltd on behalf of the South London Fine Art Gallery and Library (the charity).
PAYMENT
You can order and pay online by Apple Pay, Google Pay, Paypal, Mastercard, Visa Credit, Visa Debit, UK Maestro and AmEx. After processing your payment by credit card, we do not retain your details unless you choose to save them to your account.
PRODUCT DESCRIPTIONS AND AVAILABILITY
Every care has been taken to ensure accuracy of description, specifications, colour and price of all products. However, these may change due to circumstances beyond our control. Sizes are given as a guide only. Please be aware that handmade items are subject to variations in size, colour and shape owing to the unique nature of the product.
All items are offered subject to availability. The information displayed is considered as an invitation, not as a confirmed offer for sale. The contract is confirmed upon supply of goods. Prices include tax, if applicable. Postage and packing are not included, and an additional fee will be charged - for more details please see the Postage and Packing section below.
POSTAGE AND PACKING
All goods will be available for collection from the gallery unless specified at the time of order. As with all purchases, liability of the item is the responsibility of the customer after the point of purchase. If you would like us to send you your order in the post, please read the below conditions carefully.
If requested at checkout, delivery will be made through Royal Mail (or alternative courier services if applicable) for UK orders, and International courier services for non-UK orders. All delivery charges will be payable by you.
If you are purchasing books, stationery or gifts from us (excluding ceramics, glassware, limited editions and artworks) we will send your order with the basic coverage offered by the shipping services we work with. If you would like a specific level of insurance or delivery service used, please contact us at the time of purchase, so we can do our best to accommodate your requests.
If you would like us to use our regular service to send an order containing fragile items, including ceramics, glassware, limited editions and artworks, we will do our best to ensure they are safely packed. Please note, we cannot guarantee these will be safe from any damage that may occur on their journey to you. We are in contact with an art shipping service and can arrange a quote for your goods, if requested. If you wish to discuss alternative shipping arrangements, please email us at shop@southlondongallery.org.
We will deliver the goods ordered to the delivery address which you supply. All delivery times quoted are estimates only, based on availability, normal processing and delivery time.
Books and Gifts
The SLG will endeavour to send your goods within 3 working days of receipt of payment, unless otherwise advised at the time of purchase.
Fragile Goods
Some items for sale may only be available for collection, unless the buyer wishes to accept full responsibility for their transport. This may include unique ceramics pieces and other fragile items which are not covered by shipping insurance.
Artists’ Limited Editions
The gallery packages each edition to their specific requirements. Once the item has been paid for in full, you will become the legal owner of the artwork. At this point, you will hold full responsibility for the artwork, and the risk of damage to, or loss of, the artwork will pass to you.
The SLG will endeavour to send your goods within 10 working days of receipt of payment, unless otherwise advised or agreed at the time of purchase.
ARTISTS’ LIMITED EDITIONS
All edition prices may be subject to change and are subject to availability. Certain editions are unique and may vary from those featured in photographs on the SLG website. Every effort will be made to ensure that the description and price of goods shown on the SLG website are accurate at the time you place your order.
Most Artists’ Limited Editions are signed by the artist and numbered according to their series or print run. Some Artists’ Limited Editions may be sold as unsigned or unnumbered, in which case a relevant product description will refer to that effect. Please note that not all Artists’ Limited Editions include a certificate of authenticity. The South London Gallery will endeavour to provide as accurate and detailed a description as possible for each Artist Limited Edition.
The South London Gallery reserves the right to refuse an order.
Once purchased, the general SLG refund policy applies. However, please be aware that editions arrive to you professionally packed, and that any return shipment will be expected to retain this packaging or equal standard. Upon return, the edition will be closely examined and any change in condition or damage will cause the refund to be refused.
By continuing with a purchase, it is deemed that you have read and agreed to these terms and conditions of sale.
These Terms and Conditions shall be governed by and construed in accordance with English law and the parties irrevocably submit to the nonexclusive jurisdiction of the English courts.
Nothing contained in these Terms and Conditions affects your statutory rights.
GIFT AID
By agreeing to Gift Aid your donation, you are agreeing to the following:
You confirm you are a UK taxpayer and agree to the SLG reclaiming tax on all past, present and future donations you make to the charity until you notify you otherwise.
You confirm that you are paying or will pay an amount of Income Tax and/or Capital Gains Tax to cover the amount the SLG and any other charities and Community Amateur Sports Clubs will reclaim for the tax year (6 April to 5 April the following year) and that Council Tax and VAT do not qualify towards Gift Aid.
You understand that if you pay less Income Tax and/or Capital Gains Tax in the current tax year than the amount of Gift Aid claimed on all your donations it is your responsibility to pay any difference.
PRIVACY POLICY
We collect information that is either personal data (information that can be used to help identify an individual, such as name, address, phone number or email address) or non-personal data (such as IP addresses, pages accessed etc).
The SLG’s online shop is run and managed through Shopify. If you set up an account through our online store, your data will be held on Shopify.
We never sell your data and we will never share it with another company or charity for marketing purposes. We only share data where we are required by law.
Our websites use cookies – for more information check our cookies policy below.
We only send marketing information to people who have specifically said that they agree to us doing this, and we will only do so in the way(s) they have agreed to. After signing up to our email lists, your information will be held on Klaviyo. Signing up to our lists via Shopify at checkout means that you agree to relevant marketing messages relating to the South London Gallery and the South London Gallery Bookshop.
If we contact you by email via Klaviyo every message we send will include a link to opt out of receiving future messages if you change your mind.
If you would like information about what personal data we hold and where it is held, please email mail@southlondongallery.org
COOKIES POLICY
The South London Gallery Bookshop website uses a limited number of cookies to store information on your computer or mobile device when you are using it.
The use of these cookies is limited to facilitating the operation of our online store and to reviewing the use and effectiveness of our website.
WHAT ARE COOKIES?
Cookies are small text files that are sent by websites that you visit to your computer or mobile device to recognise who you are when you return to that website.
HOW DO WE USE COOKIES?
We use website cookies in the following two ways:
1) To enable check-out to function
This cookie is activated if you log-in to our website. This allows the shopping basket function to function, so that you can add items to your basket.
This cookie is only used when you are in the process of ordering products with us and no personal information is stored. This cookie is necessary for the check out service.
2) To undertake evaluation on our website
We use Google Analytics 4 to evaluate the effectiveness of our website by collecting information on how it is used by our customers, including what pages are visited and for how long.
The information that this collects is anonymous and does not personally identify the visitor.
You can find out more by visiting this Google information page.
THIRD PARTY COOKIES
When you visit a page on the SLG website with content embedded from a third party, for example, YouTube, you may be presented with cookies from those websites. We do not control these cookies, so please check the third party websites for more information about their cookies.
OPTING OUT OF COOKIES?
You do not have to store cookies. You can set your browser so that it will not accept and store any cookie, or you can allow only certain ‘trusted’ sites to store cookies on your computer.
FIND OUT MORE ABOUT COOKIES
To find out more about cookies and how they are used, visit About Cookies a site that has information on how to control the use of cookies through your browser settings, including how to manage, remove, block and delete them.
If you have any questions about the SLG’s use of cookies please get in touch at mail@southlondongallery.org