Your order will normally be dispatched within 3-4 working days, at which point you will be sent a dispatch email from us. How long your order takes to arrive will vary depending on the items you have purchased and their most appropriate shipping method. For artist editions please see question 8. The approximate time frames are as follows:
· UK - 2-5 days
· EU - 5-10 days
· US - 5-10 days
· Rest of the world - 14-21 days
As with all purchases, liability of the item is the responsibility of the customer after the point of purchase. If you would like us to send you your order in the post, please read the below conditions carefully.
If you are purchasing books, stationery or gifts from us (excluding ceramics, glassware, limited editions and artworks) we will send your order with the basic coverage offered by the shipping services we work with. If you would like a specific level of insurance or delivery service used, please contact us at the time of purchase, so we can do our best to accomodate your requests.
If you would like us to use our regular service to send an order containing fragile items, including ceramics, glassware, limited editions and artworks, we will do our best to ensure they are safely packed. Please note, we cannot guarantee these will be safe from any damage that may occur on their journey to you. If you wish to discuss alternative shipping arrangements, please email us at shop@southlondongallery.org.
If you are experiencing any delay outside of the estimated timeframes, please email us with your details and order number at shop@southlondongallery.org.
International customers should keep a close eye on the tracking information and respond to any customs queries where required. All customs duties are payable by the receiver.
More information on our Returns Policy and general Terms & Conditions can be found here.